CAWA AIR
GLOBAL MASTER TERMS & CONDITIONS
(Sovereign-Grade International Framework)
Effective Date: 11 February 2026
1. COMPANY INFORMATION
Cawa Air is a trading name of Cawa Air, a French single-member limited liability company
(Société à responsabilité limitée – Société à associé unique), incorporated under the laws of France.
Registered with: Registre du Commerce et des Sociétés de Paris
RCS Number: 100 067 032
Registered Office:
60 rue François 1er, 75008 Paris, France
Share Capital: €20,000
EU Company Identifier (EUID): FR7501.100067032
Date of Incorporation: 10 February 2026
Main Activity:
Auxiliary services in air transport and operation of a digital platform connecting buyers and sellers of aviation-related services
Contact: contact@cawa-air.com
2. SCOPE OF APPLICATION
These Global Master Terms & Conditions (“Terms”) govern access to and use of the Cawa Air platform, website, mobile application, and any charter transaction facilitated through it.
By accessing the Platform, submitting a charter request, or confirming a booking, the Client agrees to be bound by these Terms.
3. CORPORATE CAPACITY & ROLE
Cawa Air operates exclusively as a digital intermediation and payment facilitation platform, connecting Clients with independent air carriers holding a valid Air Operator Certificate (AOC).
Cawa Air:
is not an air carrier;
does not own, lease, charter, manage, or operate aircraft;
does not exercise operational control over flights;
does not dispatch aircraft or employ flight crew;
does not determine routing or manage maintenance;
does not assume responsibility for aviation safety.
All operational control remains exclusively with the contracted Carrier, in accordance with applicable aviation regulations (EASA, FAA, ICAO).
4. NO POSSESSION OR OPERATIONAL CONTROL
At no time does Cawa Air:
take possession of any aircraft;
exercise authority over crew members;
control flight planning or operational decisions;
assume regulatory responsibility for air operations;
exercise safety oversight.
The Carrier retains sole and exclusive operational authority.
5. NO TOUR OPERATOR STATUS
Cawa Air does not organize package travel within the meaning of Directive (EU) 2015/2302 or similar legislation.
Cawa Air does not bundle air transportation with accommodation, ground transport, or ancillary services.
Each charter constitutes a separate air transportation agreement concluded directly between the Client and the Carrier.
6. INTERMEDIARY STATUS – NO BROKERAGE REPRESENTATION
Cawa Air acts solely as a disclosed intermediary facilitating the introduction between the Client and the Carrier.
Cawa Air does not represent itself as:
aircraft operator;
managing carrier;
direct charter provider;
aviation service operator.
No agency, partnership, joint venture, fiduciary, or employment relationship exists between Cawa Air and any Carrier.
7. BOOKING & CONFIRMATION
All charter requests:
are subject to aircraft and crew availability;
are subject to regulatory approvals;
are confirmed only upon written confirmation;
require full prepayment (100%), unless otherwise agreed in writing.
Displayed prices, quotations, or availability do not constitute a binding offer.
8. PAYMENT & FUNDS STRUCTURE
Cawa Air may collect funds on behalf of the Carrier, hold them in safeguarded or escrow accounts, and release them in accordance with the applicable charter agreement.
In case of abusive chargebacks or unjustified payment disputes not based on proven fraud, the Client remains liable for:
the full charter price;
administrative fees;
legal costs;
recovery expenses.
9. SANCTIONS & AML COMPLIANCE
The Client represents and warrants that neither the Client nor any beneficial owner:
is subject to EU, OFAC, UK, UN, or other applicable sanctions;
is located in a comprehensively sanctioned jurisdiction;
is acting on behalf of a sanctioned individual or entity.
Cawa Air reserves the right to suspend, refuse, or cancel any booking where compliance concerns arise.
10. INDEMNIFICATION
The Client agrees to indemnify and hold harmless Cawa Air, its affiliates, directors, officers, employees, and representatives from any claims, losses, liabilities, penalties, or expenses arising from:
breach of these Terms;
unlawful or fraudulent use of the Platform;
violation of applicable laws or regulations;
passenger misconduct;
sanctions or AML breaches;
abusive chargebacks or unjustified disputes.
11. LIMITATION OF LIABILITY
To the maximum extent permitted by law:
Cawa Air’s aggregate liability shall not exceed the Platform Fees paid for the relevant transaction.
Cawa Air shall not be liable for indirect, consequential, punitive, or economic damages.
Carrier liability remains governed exclusively by the Montreal Convention and applicable aviation law.
12. FORCE MAJEURE
Cawa Air shall not be liable for events beyond its reasonable control, including weather events, governmental actions, airspace closures, public health measures, security threats, or political instability.
13. INSURANCE
Each Carrier maintains aviation liability insurance in compliance with applicable laws.
Cawa Air does not provide aviation liability insurance coverage.
14. DATA PROTECTION
Personal data is processed in accordance with the GDPR and applicable international data protection laws.
Further details are provided in the Privacy Policy.
15. GOVERNING LAW & JURISDICTION
United States Clients: New York law, binding AAA arbitration
European Union Clients: French law, Courts of Paris (mandatory consumer rights preserved)
United Kingdom Clients: English law, Courts of England and Wales
Rest of the World: French law unless mandatory local law applies
16. COLLECTIVE ACTION WAIVER
Where permitted by law, disputes shall be conducted on an individual basis only.
17. SEVERABILITY
If any provision is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.
18. SURVIVAL
Clauses relating to liability, indemnification, sanctions compliance, dispute resolution, and payment obligations shall survive termination.
19. ENTIRE AGREEMENT
These Terms, together with:
the applicable Charter Terms & Conditions;
the Privacy Policy;
the AML & Sanctions Policy;
the Payment & Chargeback Policy,
constitute the entire agreement governing the relationship between the Client and Cawa Air.
END OF GLOBAL MASTER TERMS
CAWA AIR
CHARTER TERMS & CONDITIONS
(Avinode-Compatible – Institutional Version)
Effective Date: 11 February 2026
1. DEFINITIONS
Carrier: the air carrier operating the Flight under a valid AOC and exercising exclusive operational control.
Client: the chartering client booking the Flight.
Charter / Flight: the air transportation service operated by the Carrier.
Charter Price: the total price confirmed in writing, including taxes known at booking date.
Platform Fees: fees charged by Cawa Air for intermediation and/or payment facilitation.
Irreversible Costs: non-recoverable costs incurred upon booking.
Variable Costs: operational costs invoiced in addition depending on circumstances.
2. PARTIES AND ROLE ALLOCATION
2.1 Carrier Responsibility
The Carrier assumes full responsibility for safety, operations, crew, maintenance, flight planning, dispatch, and regulatory compliance.
2.2 No Contract of Carriage with Cawa Air
The contract of carriage is concluded exclusively between the Client and the Carrier.
2.3 Cawa Air as Intermediary
Cawa Air acts solely as a disclosed intermediary and payment facilitator.
3. REQUESTS, QUOTATIONS & CONFIRMATION
Any quotation or availability is indicative only and does not constitute a binding offer.
A Charter is confirmed only upon written confirmation and subject to aircraft availability, regulatory approvals, and full payment.
4. PRICE – INCLUDED / EXCLUDED ITEMS
The Charter Price includes taxes known at confirmation.
Unless expressly included, the Charter Price excludes Variable Costs, special catering, Wi-Fi, de-icing, newly imposed taxes, special handling, permits, or extraordinary repositioning.
5. PAYMENT
Unless otherwise agreed, 100% of the Charter Price is due at confirmation.
No payment means no Flight.
Unjustified chargebacks remain fully payable by the Client, including fees and recovery costs.
6. MODIFICATIONS
Any substantial modification may be treated as a new booking and repriced.
All modifications remain subject to operational feasibility and Carrier approval.
7. CANCELLATION
Unless cancellation insurance is purchased and confirmed in writing, all payments are non-refundable.
Irreversible Costs are never refundable.
8. OPERATIONAL AUTHORITY & CONDUCT
The Captain has full authority onboard.
Misconduct may result in denied boarding or termination of the Flight without refund.
9. DOCUMENTS & IMMIGRATION
The Client and passengers are solely responsible for passports, visas, health documents, and entry compliance.
Denied entry does not entitle the Client to a refund.
10. DELAYS & WAITING TIME
Delays not attributable to the Carrier shall be borne by the Client.
Operational constraints (ATC, weather, airport slots) are accepted.
11. VARIABLE COSTS
Variable Costs may be invoiced in addition and are non-refundable.
12. LIABILITY
Carrier liability is governed by the Montreal Convention.
Cawa Air is not responsible for Flight performance.
Indirect and consequential damages are excluded to the maximum extent permitted by law.
13. SANCTIONS & COMPLIANCE
The Client represents compliance with all applicable sanctions regimes.
Bookings may be refused or cancelled upon compliance concerns.
14. CONFIDENTIALITY
Commercial terms and pricing are confidential unless disclosure is required by law.
15. ELECTRONIC NOTICES
Electronic communications constitute valid notice.
16. ASSIGNMENT
The Client may not assign rights or obligations without prior written consent.
17. GOVERNING LAW
These Charter Terms are governed by French law.
Jurisdiction: Courts of Paris, subject to mandatory consumer protection rules.
18. ENTIRE CHARTER AGREEMENT
These Charter Terms, together with the written Flight confirmation and the Global Master Terms, constitute the charter agreement.
END OF CHARTER TERMS